Refund policy
At VAAGA, every item is printed and made to order especially for you. Because of this, we're unable to accept returns or exchanges for change of mind, incorrect size selected, or colour preference.
Misprints, Damage & Defects
If your item arrives misprinted, damaged, defective, or isn't what you ordered, we'll fix it with a free replacement or refund.
To lodge a claim:
- Email us at support@vaaga.com.au within 30 days of delivery (please reach out within 7 days if you can — it helps us resolve things faster)
- Include your order number
- Include clear photos of the issue
There's no need to send the faulty item back to us unless we ask you to.
Lost or Delayed Packages
If your order hasn't arrived by the estimated delivery date, please let us know within 7 days of that date so we can investigate with our shipping partners.
Order Cancellations
Orders can only be cancelled for a full refund before production has started. Once your item is in production, it can no longer be cancelled or refunded for change of mind.
Refunds
Approved refunds are returned to your original payment method. Processing times can vary depending on your bank or payment provider.
Questions? Reach out any time at support@vaaga.com.au.